theTixs uses different refund policies, depending on the specific activity you choose: tour, event, rental. Partners provide applicable refund policies for each of their activities; if no refund policy is available on the activity page, theTixs refund policy takes effect. Policies for each particular activity can be found on each acitivity FAQs under the "Cancellation/Refund Policy" tab. If you have an existing booking, you can verify the applicable refund policy by checking the cancellation/refund policy section of your activity.

  • Partner Refund Policy - Refunds are issued based on the partner's policy. Visit your activity page for information about cancelations, rechedules and refunds.
  • All Sales are Final - These activities cannot be changed or canceled for any reason. No refund will be issued. 
  • theTixs Refund Policy - Activities without a refund policy stated in their page are subject to theTixs Refund Policy