Frequently Asked Questions

The important information is a disclaimer for all activities. Each partner and activity have certain guidelines and regulations. Not complying may result in incomplete bookings, cancelation or refusal of service other as stated in our terms & conditions.

Yes, we have a general refund policy and theTixs refund policy

You can cancel your booking anytime before 48 hours to the service date. Cancelation made less than 48 prior to service will be subject to theTixs refund policy. To submit a cancelation you can contact us or email your request to support@thetixs.com

You may request to cancel your tixs for a full refund, up to 48 hours prior to the date and time of the activity. Cancellations and refunds request between 48-24 hours prior to the date and time of the, will be refunded 50%. Cancelation and refund request made the day of service or after activity date will not be refunded. For other refund requests you must contact your activity provider directlly.

theTixs uses different refund policies, depending on the specific activity you choose: tour, event, rental. Partners provide applicable refund policies for each of their activities; if no refund policy is available on the activity page, theTixs refund policy takes effect. Policies for each particular activity can be found on each acitivity FAQs under the "Cancellation/Refund Policy" tab. If you have an existing booking, you can verify the applicable refund policy by checking the cancellation/refund policy section of your activity.

• Partner Refund Policy - Refunds are issued based on the partner's policy. Visit your activity page for information about cancelations, rechedules and refunds.
• All Sales are Final - These activities cannot be changed or canceled for any reason. No refund will be issued. 
• theTixs Refund Policy - Activities without a refund policy stated in their page are subject to theTixs Refund Policy. 

Yes, we have a general cancelation policy and theTixs cancelation policy.

theTixs uses different cancellation policies, depending on the specific activity you choose: tour, event, rental. Partners provide applicable cancelation policies for each of their activities; if no cancelation policy is available on the activity page, theTixs cancelation policy takes effect. Policies for each particular activity can be found on each acitivity FAQs under the "Cancellation Policy" tab. If you have an existing booking, you can verify the applicable cancellation policy by checking the cancellation policy section of your activity.

• Partner Cancelation Policy - You can cancel or reschedule bookings based on the partner's policy. Visit your activity page for information about cancelations, rechedules and refunds.
• All Sales are Final - These activities cannot be changed or canceled for any reason. No refund will be issued. 
• theTixs Cancelation Policy - Activities without a cancelation policy stated in  their page are subject to theTixs Cancelation Policy. 

We have implemented a Covid-19 safety guidelines and requirements for each product; however, we don’t operate any of the products we sell, therefore we strive to provide the most accurate information and possible but ultimately our partners are responsible for enforcing those guidelines